Terms of Service

1. Introduction and Acceptance

1.1 These Terms of Service (the "Terms") form a legally binding agreement between SoftwareBiz ("RentSaab", "we", "us" or "our") and the business that registers for or uses RentSaab (the "Customer" or "you"). RentSaab is a product of SoftwareBiz, Lahore, Pakistan. SoftwareBiz is registered with the Pakistan Software Export Board (registration Z-25-19490/26) and with Dun & Bradstreet (D-U-N-S 85-040-6135).

1.2 The Customer accepts these Terms when a person signs up for RentSaab on its behalf and confirms acceptance, or when the Customer otherwise accesses or uses the Service. Each acceptance is recorded with its date.

1.3 The person who accepts these Terms for the Customer represents and warrants that they have the authority to bind the Customer. A person without that authority must not accept these Terms or use the Service.

1.4 Each person the Customer invites to the Service accepts these Terms and the Privacy Policy when they join, and must use the Service in accordance with the Agreement.

1.5 The Service is provided for business use only, for owning, letting and managing rental property. By accepting these Terms, the Customer confirms that it uses the Service in the course of its business.

1.6 If the Customer does not agree to these Terms, it must not use the Service.

2. Definitions

2.1 In the Agreement, the following words have these meanings:

• "Administrator" means an Authorised User who holds the Administrator permission for the Customer's company. The person who signs up is the first Administrator.
• "Agreement" means these Terms together with the Policies.
• "Authorised User" means a person the Customer allows to sign in to the staff app under its company.
• "Customer Data" means all records, data, files and other content that the Customer or its Authorised Users enter into, upload to or create in the Service, including Personal Data about Data Subjects, documents, SaabAI conversations and the Customer's activity log.
• "Data Subjects" means the tenants, co-tenants, applicants, prospects, property owners, vendors, contacts and other individuals whose Personal Data is in Customer Data.
• "Fees" means the amounts payable for a Plan.
• "Personal Data" means any information relating to an identified or identifiable individual.
• "Plan" means the subscription plan the Customer is on, with the price, billing cycle, limits and features shown on our pricing page or the Customer's billing page.
• "Policies" means our Privacy Policy, Acceptable Use Policy, Data Retention, Data Security, Backups and Recovery, Support Access and Cookies and Tracking pages, as updated under section 21.
• "Portal" means the tenant portal, vendor access and owner report links that the Customer may make available to Data Subjects.
• "SaabAI" means the artificial intelligence assistant in the staff app.
• "Service" means the RentSaab software as a service, including the staff app, the Portal, SaabAI, the documents it produces and the support we provide, as made available by us from time to time.
• "Subscription Period" means each monthly or annual period for which a Plan is invoiced.
• "Trial" means a free trial of the Service.

2.2 Headings are for convenience only. "Including" means including without limitation. A reference to a section is to a section of these Terms.

3. The Agreement and Order of Precedence

3.1 The Policies form part of the Agreement and are incorporated into these Terms by reference.

3.2 If there is a conflict between these Terms and a Policy, these Terms prevail, then the Privacy Policy, then the Acceptable Use Policy, and then the other Policies.

3.3 The Plan details shown when the Customer chooses or renews a Plan also form part of the Agreement. Descriptions of the Service on our website or elsewhere do not, except where the Agreement refers to them.

4. The Service

4.1 Subject to the Agreement and to payment of the Fees, we grant the Customer, during a Trial or a paid Subscription Period, a non-exclusive, non-transferable and non-sublicensable right for its Authorised Users to access and use the Service for the Customer's own business of owning, letting or managing rental property.

4.2 RentSaab is web-based software for managing rental property: properties and units, tenants and leases, rent and other charges, payments, deposits, expenses, owners, tasks, documents and reports, with a tenant portal and reports for property owners. Statements, invoices, receipts and letters can be sent by email or WhatsApp, or printed.

4.3 Tenants cannot pay rent through RentSaab. The Portal shows tenants how to pay the Customer directly. RentSaab does not receive, hold or transfer rent or any other money on the Customer's behalf, and is not a party to any arrangement between the Customer and its tenants, owners or vendors.

4.4 We may change, add or remove features of the Service from time to time, including to improve it, to keep it secure or to comply with the law. A feature that the Service does not currently offer is not promised.

4.5 We aim to keep the Service available 99.9% of the time in each calendar month. Planned maintenance is announced in advance by email and is not counted against this aim. This is an objective and not a guarantee, and no service credit or other remedy applies if it is not met.

4.6 Emails and WhatsApp messages are delivered by networks outside our control. A message shown as Sent was accepted for delivery, but we do not guarantee that it reached its recipient. WhatsApp messages that RentSaab sends for the Customer count towards its Plan's monthly WhatsApp allowance; a document the Customer shares through WhatsApp on its own phone does not. Features that read information from other organisations, such as utility bills, depend on those organisations and may stop working if they change their services. We are not responsible for services that third parties provide.

5. Accounts and Customer Responsibilities

5.1 The Customer must give accurate and complete information when it signs up, and keep it up to date.

5.2 Administrators decide who may sign in to the Customer's company and what each Authorised User may see and do, for the whole company or for chosen properties. The Customer is responsible for granting access only to people who need it and for removing access promptly when it is no longer needed.

5.3 Each Authorised User must have their own login and keep their password, verification codes and recovery codes confidential. A login must never be shared. The Customer is responsible for all activity under its company and its Authorised Users' logins, and must tell us promptly at admin@rentsaab.com if it suspects any unauthorised access.

5.4 The Customer is responsible for the acts and omissions of its Authorised Users as if they were its own.

5.5 The Customer is responsible for the accuracy, quality and lawfulness of Customer Data; for the amounts it enters; for any tax it must charge, withhold or pay; for checking documents before it sends them; and for complying with the laws that apply to its business and its properties, including the laws on tenancies and tenant registration. Lease, notice and letter templates are starting points only and are not legal advice.

5.6 The Customer must record a person's CNIC, NICOP or passport number only for that person's tenancy or application, and must tell the person why it is needed. For example:

We record your CNIC, NICOP or passport number for your rent agreement, and to give your details to the police as the law on tenant registration requires. We keep it safely and use it for nothing else.

5.7 In Punjab, the Punjab Information of Temporary Residents Act 2015 requires landlords to give tenants' details to the local police. Other provinces have similar laws. The Customer is responsible for following the law where its properties are.

6. Acceptable Use

6.1 The Customer must comply, and must ensure that its Authorised Users comply, with the Acceptable Use Policy.

6.2 The Service may be used only by people, in an ordinary web browser. Automated access, and the use of the Service or anything in it to train or feed an artificial intelligence system, are prohibited as the Acceptable Use Policy sets out. SaabAI, our own assistant inside the Service, is the only exception.

7. SaabAI and ID Document Reading

7.1 SaabAI answers questions about the Customer's records and can propose changes to them. It is included with paid Plans and is not available during a Trial. The number of questions included in each Subscription Period is shown on our pricing page. Unused questions do not carry over.

7.2 Administrators decide who may use SaabAI. SaabAI can read and change only what the person asking is permitted to read and change, and no change is made until that person confirms it. Each confirmed change is recorded in the activity log as made by that person through SaabAI.

7.3 SaabAI's answers are generated automatically and may be inaccurate, incomplete or out of date. The Customer must check an answer before relying on it, and each proposed change before confirming it. The Customer is responsible for the changes it confirms and for the decisions it makes. SaabAI does not give legal, tax, financial or banking advice, and nothing it says is such advice.

7.4 SaabAI may be used only for the Customer's property management work. We may pause SaabAI for a person who repeatedly asks it about other things, as the Acceptable Use Policy describes, and for all users for a short time when demand is very high.

7.5 Authorised Users can fill in a tenant's details from photos of the tenant's CNIC, NICOP or passport. The reading may contain errors. Nothing is saved until the person checks each field and saves the form, and the Customer is responsible for what it saves. The photos are kept with the tenant's documents.

7.6 SaabAI and ID document reading are provided using a third-party artificial intelligence provider, Anthropic. What is sent to Anthropic, and when, is set out in our Privacy Policy.

8. Trials, Plans and Fees

8.1 A new company may start with a Trial of the length shown on our pricing page, within the Trial's limits. We may extend a Trial at our discretion. When a Trial ends without a paid Plan, the company becomes read-only: its Authorised Users can sign in, read its records, run reports, export and pay, but cannot make changes, until a Plan is paid for.

8.2 Plans, prices, billing cycles and limits are as shown on our pricing page or the Customer's billing page when the Customer chooses or renews a Plan. The price shown is the full price, and no sales tax is added to it.

8.3 An upgrade during a paid Subscription Period is invoiced for the price difference for the days left in that period, including the day of the upgrade, rounded to the whole rupee. The larger Plan starts when that invoice is paid, and the period's end date does not change. A downgrade, or a change between monthly and annual billing, takes effect at the next renewal. A downgrade below the Customer's current usage is refused.

8.4 When the Customer reaches a Plan limit, it cannot add more of that item until it moves to a larger Plan. A limit never prevents the Customer from recording payments, reading its records or exporting them.

8.5 We may change our Plans and prices. A change to the price of the Customer's Plan applies to the Customer from the first renewal that falls at least 30 days after we email the Customer's Administrator about the change.

9. Payment, Renewal and Refunds

9.1 Each Subscription Period is invoiced. An invoice may be paid online, through a third-party payment processor's secure hosted page using the method the Customer chooses, or by bank transfer to the SoftwareBiz bank account shown on the Customer's billing page. An online payment counts once the payment processor confirms it. A bank transfer counts once we have confirmed that it was received.

9.2 Card and wallet details are entered only on the payment processor's hosted page and never reach RentSaab.

9.3 A paid Plan renews for a further Subscription Period of the same length on the day after the last day of the current period, and the invoice for the new period is issued on that day, until the Customer cancels under section 16.2.

9.4 We send payment reminders by email and in the app. If an invoice is not paid, the Customer keeps full use of the Service for 7 days. After that, the company becomes read-only, as described in section 8.1, until the invoice is paid. Payment returns the company to normal use at once, unless it is suspended under section 15.

9.5 Fees are not refundable, except that RentSaab may, at its sole discretion, grant a full or partial refund for a period the Customer has used. A refund is issued with a credit note. An online payment is refunded to the method used to pay, which can take 7 to 21 working days to arrive. A bank transfer is refunded by bank transfer.

10. Customer Data

10.1 As between the parties, the Customer owns all rights in Customer Data. We acquire no rights in Customer Data other than the licence in section 10.2.

10.2 The Customer grants us a non-exclusive, royalty-free licence, for the term of the Agreement and any period after it during which we keep Customer Data under the Data Retention page, to host, store, copy, transmit, process and display Customer Data only as needed to provide, maintain, secure, back up, restore and support the Service, to perform the Agreement and to comply with the law.

10.3 We do not sell Customer Data (a business transfer under section 24.2 is not a sale of Customer Data), use it for advertising, use it to train artificial intelligence models, or use it for any purpose other than those in section 10.2.

10.4 The Customer can export its records, and download a complete archive of its company, at any time without asking us, including while its company is read-only, past due or cancelled and still kept. A suspended company's Administrator can still export, unless the law prevents it.

10.5 Financial records in the Service are never edited or deleted. A mistake is corrected with a reversing entry, so the Customer's history stays complete.

10.6 How long Customer Data is kept, and when it is deleted, is set out on the Data Retention page. The Customer is responsible for keeping its own copies of any records it must keep for longer, including for tax purposes.

11. Data Protection

11.1 For Personal Data in Customer Data, the Customer is the controller, because it decides why and how that data is collected and used, and we are the processor, acting on the Customer's behalf. For the account and billing information described in our Privacy Policy, we are the controller. These terms have these meanings in the Agreement whether or not a data protection law applies.

11.2 As processor, we will:

1. process Customer Data only to provide the Service under the Agreement and on the Customer's instructions, given through its use of the Service's features, unless a court order or other legal requirement compels us to do otherwise;
2. protect Customer Data as described on the Data Security page;
3. allow our personnel to access Customer Data only as described on the Support Access page;
4. notify the Customer of a security incident affecting its Customer Data as described on the Data Security page;
5. refer to the Customer any request we receive from a Data Subject about Customer Data;
6. transfer Customer Data to a successor only as section 24.2 allows; and
7. delete Customer Data as described on the Data Retention page.

11.3 The Customer authorises us to use third-party service providers to help provide the Service, in the categories listed in our Privacy Policy, each only for its part of the Service.

11.4 Customer Data may be stored and processed outside Pakistan, by us and by our service providers. The Customer authorises this.

11.5 The Customer is responsible for having a lawful basis for collecting the Personal Data of each Data Subject and for our processing of it under the Agreement; for giving Data Subjects every notice, and obtaining every consent, that the law requires, including for ID documents, rental applications, messages sent to them, and the use of SaabAI and ID document reading; for recording only the Personal Data its business needs; and for answering Data Subjects' requests to see, correct or delete their data, using the Service's features.

11.6 Pakistan's personal data protection bill is not yet law. When a personal data protection law applies to the Service, both parties will comply with it, and we may update the Agreement under section 21 as that law requires.

12. Confidentiality

12.1 "Confidential Information" means non-public information that one party discloses to the other in connection with the Agreement and that is marked as confidential or would reasonably be understood to be confidential. Customer Data is the Customer's Confidential Information. The non-public parts of the Service, and information about its security, are ours.

12.2 Each party will use the other's Confidential Information only to perform the Agreement, will protect it with at least reasonable care, and will disclose it only to its personnel and service providers who need it for that purpose.

12.3 These obligations do not apply to information that is or becomes public without breach of the Agreement, that the receiving party already knew without restriction, that it developed independently, or that it lawfully received from a third party without restriction.

12.4 A party may disclose Confidential Information where a court order or the law compels it. Where Customer Data is concerned, we will tell the Customer's Administrator before we disclose it, unless the order or the law forbids us to.

12.5 This section continues after the Agreement ends, for as long as the information remains confidential.

13. Security

13.1 We maintain the security measures described on the Data Security page, which are designed to protect Customer Data against unauthorised access, loss and alteration.

13.2 No system is completely secure, and we do not warrant that the Service will be free from security incidents. Notice of a security incident is not an admission of fault or liability.

13.3 The Customer is responsible for the security of its Authorised Users' logins and devices, and for keeping its own exports of its records. We recommend two-step verification for every Administrator. Backups are described on the Backups and Recovery page.

14. Intellectual Property

14.1 The Service, including its software, screens, designs, wording, documents, workflows and the RentSaab name and logo, belongs to SoftwareBiz and its licensors. Except for the right in section 4.1, the Agreement grants the Customer no rights in them.

14.2 The Customer must not, and must not allow anyone to: copy, modify or create works based on the Service; decompile, disassemble or reverse engineer it, except to the extent the law allows despite this restriction; imitate it, or copy, record or study its screens, wording or workflows to build a similar product; resell, sublicense or provide it to anyone else; or remove any notice of ownership from it.

14.3 If the Customer gives us suggestions or feedback about the Service, we may use them freely, without any obligation to the Customer.

14.4 The Customer's name and logo remain the Customer's. The Customer allows us to show them on the documents and pages the Service produces for it.

15. Suspension

15.1 We may limit or suspend the Customer's use of all or part of the Service if the Customer or its Authorised Users breach the Agreement, including the Acceptable Use Policy; if the Customer's use threatens the security, integrity or availability of the Service or other customers' data; or if the law or a competent authority requires it.

15.2 Before we limit or suspend the Customer, we email its Administrator to say what is wrong and what to put right. However, where the Customer's use is an urgent threat to the security of the Service or of other customers' data, we may limit or suspend the Customer at once, and we will email its Administrator straight after.

15.3 While the Customer is suspended, it cannot make changes, but its Administrator can still sign in and export its records, unless the law prevents it. Only we can lift a suspension. A payment made during a suspension is recorded, and the company returns to normal use when we lift the suspension.

15.4 Read-only use for an unpaid invoice is described in section 9.4 and is not a suspension.

16. Term, Cancellation and Termination

16.1 The Agreement starts when the Customer accepts these Terms and continues until it ends under this section.

16.2 An Administrator can cancel at any time from the billing page, without contacting us. The Plan continues to the end of the Subscription Period already paid for, and a Plan change waiting for the renewal is dropped. Section 9.5 applies to refunds.

16.3 We may end the Agreement by email to the Customer's Administrator if the Customer materially breaches the Agreement and does not put the breach right within 14 days after we give the Customer written notice of it by email, or at once if the breach cannot be put right or the Customer uses the Service for an unlawful purpose.

16.4 When the Agreement ends, the Customer's right to use the Service ends, except that the Customer can still sign in, read and export its records for the period set out on the Data Retention page. During that period, the Customer can choose a Plan and pay to continue with its records as they were. After that period, its Customer Data is deleted as that page describes.

16.5 Sections 10, 11, 12 and 14, and sections 17 to 24, continue after the Agreement ends, together with any other provision that by its nature is meant to continue.

17. Warranties and Disclaimers

17.1 Each party warrants that it has the power and authority to enter into the Agreement. The Customer warrants that it has all the rights, notices and consents needed for Customer Data and for our processing of it under the Agreement.

17.2 The Service is provided "as is" and "as available". To the fullest extent the law allows, we make no warranty or representation of any kind beyond what the Agreement expressly states, and we disclaim all implied warranties and conditions, including those of merchantability, satisfactory quality, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet the Customer's requirements.

17.3 Reports, balances, documents and other results depend on the information the Customer enters. The Customer is responsible for checking its own records.

18. Limitation of Liability

18.1 To the fullest extent the law allows, SoftwareBiz, and its owners, personnel and agents, have no liability at all for any loss or damage of any kind arising out of or in connection with the Agreement or the Service, including loss or damage arising from the use of the Service or the inability to use it, from Customer Data or the records the Customer enters, from SaabAI or ID document reading, from unauthorised access to the Service, or from services outside our control. The Customer uses the Service at its own risk.

18.2 Without limiting section 18.1, we are not liable in any event for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of profit, revenue, rent, business, goodwill or data, or for business interruption, even if we were told it was possible.

18.3 If, despite sections 18.1 and 18.2, we are found liable to the Customer, our total liability for all claims arising out of or in connection with the Agreement is limited to the total Fees the Customer paid us in the 12 months before the claim.

18.4 Nothing in the Agreement excludes or limits any liability that the law does not allow to be excluded or limited.

19. Indemnity

19.1 The Customer will defend, indemnify and hold harmless SoftwareBiz, and its owners, personnel and agents, against all claims, losses, liabilities, damages, penalties, costs and expenses, including reasonable legal fees, arising out of or in connection with: Customer Data; the use of the Service by the Customer or its Authorised Users in breach of the Agreement or the law; the Customer's breach of any law, including the laws on data protection, tenancies and tenant registration; the messages and documents the Customer sends through the Service; and any dispute between the Customer and its tenants, owners, vendors or other third parties.

19.2 We will tell the Customer promptly of any claim covered by section 19.1 and give it reasonable help, at the Customer's cost. The Customer must not settle a claim in a way that admits fault on our behalf or places an obligation on us without our written consent.

20. Force Majeure

20.1 Neither party is liable for any failure or delay in performing the Agreement caused by events beyond its reasonable control, including natural disasters, floods, earthquakes, epidemics, war, terrorism, civil unrest, acts of government, failures of power, internet or telecommunications, failures of third-party networks or service providers, cyber attacks and labour disputes. This section does not excuse the Customer from paying Fees for the Service it has received.

21. Changes to These Terms and the Policies

21.1 We may change these Terms and the Policies from time to time. We publish each changed version on this website with a new "Last updated" date at the top of the page.

21.2 For a change that materially reduces the Customer's rights, we will email the Customer's Administrator at least 30 days before the change takes effect.

21.3 A changed version applies from the date it takes effect. If the Customer continues to use the Service after that date, it accepts the changed version. If it does not agree, it may cancel under section 16.2. Signup and joining by invitation link to the version in force, and each acceptance is recorded.

22. Governing Law and Disputes

22.1 The Agreement, and any dispute arising out of or in connection with it, is governed by the laws of Pakistan.

22.2 The parties will first try in good faith to settle any dispute by negotiation. A party starts this by emailing the other with details of the dispute. If the dispute is not settled within 30 days after that email, either party may refer it to arbitration.

22.3 The arbitration takes place in Lahore under the Arbitration Act 1940, before a sole arbitrator agreed by both parties or, if they cannot agree, appointed by the court at Lahore. The arbitration is conducted in English.

22.4 Subject to section 22.3, the courts at Lahore have exclusive jurisdiction, including over any application in connection with the arbitration. Either party may apply to those courts for urgent interim relief at any time.

23. Notices

23.1 We give notices to the Customer by email to an Administrator's email address, or in the app.

23.2 The Customer gives notices to us by email to admin@rentsaab.com.

24. General

24.1 Entire agreement. The Agreement is the entire agreement between the parties about the Service and replaces any earlier agreement, proposal or understanding about it.

24.2 Assignment and business transfer. The Customer may not assign or transfer the Agreement without our written consent. If RentSaab, or the RentSaab business of SoftwareBiz, is sold, merged or otherwise transferred, we may transfer the Agreement and Customer Data to the successor, which must keep Customer Data under the Agreement and the Policies. We will email the Customer's Administrator before the transfer takes place.

24.3 Severability. If any provision of the Agreement is found invalid or unenforceable, it is limited to the minimum extent necessary, and the rest of the Agreement remains in force.

24.4 No waiver. A delay or failure to enforce a right is not a waiver of it.

24.5 Relationship. The parties are independent contractors. Nothing in the Agreement creates a partnership, agency or employment relationship.

24.6 No third-party rights. Only the Customer and SoftwareBiz have rights under the Agreement. Data Subjects, including the Customer's tenants, owners and vendors, have no rights under it.

24.7 Language. The Agreement is written in English. If it is translated, the English version prevails.

Contact Us

Questions about this page go to admin@rentsaab.com. If you are a tenant, owner or vendor of a company that uses RentSaab, ask that company first, because it decides what it records about you.