1. Scope
1.1 This page sets out how long we keep Customer Data and our own records, and when they are deleted. It forms part of our Terms of Service, and words with capitals have the meanings given there.
2. While the Customer Uses RentSaab
2.1 While the Customer uses the Service, the following applies:
- Financial records are kept for as long as the Customer's records are kept, and are never edited or deleted. A mistake is corrected with a reversing entry.
- Removed tenants, leases, units and properties that have financial history are hidden, not destroyed, so that reports continue to reconcile.
- Deleted files and earlier versions of files are kept for 30 days, then permanently deleted.
- Backups are kept for 30 days. The copy taken just before a restore is kept with the record of that restore. See Backups and Recovery.
- The activity log is kept for as long as the Customer's records are kept, and is never edited.
- Shared links to statements and other documents stop working after 30 days. Owner report and application links work until the Customer turns them off.
- ID card and passport photos taken to fill in a tenant's details are kept with that tenant's documents.
- SaabAI conversations are kept with the Customer's records and deleted with them. Removing a conversation takes it off the person's list.
- A person whose access is removed can no longer sign in to that company, and the history of what they did is kept.
3. After the Customer Cancels
3.1 After a Customer cancels, it can still sign in, read and export its records for 90 days after its last paid Subscription Period ends. During that time it can choose a Plan and pay to continue with its records as they were.
3.2 When the 90 days end, we permanently delete the Customer's records, files, activity log and backups, and remove any login that belonged to that company alone. Deleted data cannot be recovered. The Customer should download its complete archive before then, so that it keeps its own copy.
3.3 A company that is read-only without having cancelled, for example because its Trial ended without a paid Plan, keeps its records for as long as it remains read-only. It can export them at any time, or ask us at admin@rentsaab.com to delete them at any time.
4. Records We Keep
4.1 We keep each Customer's company name, subscription, invoices, credit notes, payments and acceptances of our Terms of Service and Privacy Policy indefinitely, including after the Customer leaves. These records hold no tenant records.
5. The Customer's Own Obligations
5.1 Tax law in Pakistan requires a business to keep its tax records for six years after the end of the tax year to which they relate (Income Tax Ordinance 2001, section 174). Customer Data belongs to the Customer, so if the Customer needs its records for longer than we keep them after it leaves, it must export them first.
Contact Us
Questions about this page go to admin@rentsaab.com. If you are a tenant, owner or vendor of a company that uses RentSaab, ask that company first, because it decides what it records about you.