1. Scope
1.1 This page sets out when our personnel may access Customer Data. It forms part of our Terms of Service, and words with capitals have the meanings given there.
2. Our Commitment
2.1 The Service runs on systems that we operate, and processes Customer Data automatically to provide the Service, for example to post charges, send messages, take backups and delete data when it is due. Our personnel do not access a company's Customer Data except:
- while its Administrator has granted support access, as section 3 describes;
- to carry out a restore that its Administrator has asked for, as our Backups and Recovery page describes; or
- where a court order legally compels us, as our Privacy Policy describes.
2.2 The automated maintenance of the Service never involves anyone viewing a company's records.
2.3 The console our staff use shows no company's records unless that company's Administrator has granted support access. Without it, our staff see only what we need to run and bill the account: the company's plan, usage, invoices, payments and bank transfer details, whether its backups are running, and who can sign in to it, with each person's name, email address, role, whether two-step verification is on and when they were last active.
3. Support Access
- Only an Administrator can grant support access, in the app, with Allow for 2 Days.
- It ends automatically after two days, or earlier when an Administrator chooses End Support Access.
- Our staff cannot grant support access to themselves.
- While it is on, our support staff can view the company's records to help with the request.
4. Every Access Is Recorded
4.1 Every view and action our staff take in a company's records under support access is recorded in that company's own activity log, with who did it and when. Granting and ending support access are recorded too.
5. Getting Help
5.1 Email admin@rentsaab.com with what you need help with. Grant support access only if we need to see your records to help. Tenants, owners and vendors should contact their property office instead.
Contact Us
Questions about this page go to admin@rentsaab.com. If you are a tenant, owner or vendor of a company that uses RentSaab, ask that company first, because it decides what it records about you.