1. Scope
1.1 This page describes the backups we take of each Customer's records and how a Customer can have them restored. It forms part of our Terms of Service, and words with capitals have the meanings given there.
2. Daily Backups
- Every company receives a complete backup of its records each day, at a quiet hour in its time zone, including while it is read-only or cancelled, until its records are deleted.
- Each backup is encrypted, and checked so that any damage to it can be detected.
- Backups are kept for 30 days on every Plan.
- Backups hold the company's records, including its financial records, settings and activity log. Photos, documents and other files are kept separately and are not part of the backups. Deleted files are kept for the period set out on our Data Retention page.
3. What the Administrator Can Do
- See the last backup and the backup history on the Backups page.
- Download any backup as CSV and JSON files that open without RentSaab. A download asks the Administrator to prove who they are again, and ID numbers and bank details are masked unless an Administrator allowed to see them chooses to include them.
- Ask for the company's records to be restored from a chosen day.
4. Restoring Records
- The Administrator asks for a restore from a chosen day. A company can have one restore request waiting at a time.
- We restore that backup into a closed copy first, and check that every account balances.
- Once the Administrator approves it, the restored records replace the live records. A fresh backup is taken immediately before, so that the restore can be undone.
4.1 Restoring one company never affects any other company, and every restore is recorded.
5. Testing
5.1 Every week, a sample of company backups is restored automatically and checked against the original records, so that a backup is relied on only once it has been shown to work.
6. Limits
6.1 Backups are a recovery aid. We do not guarantee that every record can be recovered in every circumstance, or within any particular time. The Customer should export its records regularly and keep its own copy.
Contact Us
Questions about this page go to admin@rentsaab.com. If you are a tenant, owner or vendor of a company that uses RentSaab, ask that company first, because it decides what it records about you.