1. Scope
1.1 This Acceptable Use Policy applies to every Customer, to its Authorised Users, and to anyone who uses the Service through a Customer's company. It forms part of our Terms of Service, and words with capitals have the meanings given there.
1.2 The Customer is responsible for making sure that everyone who uses the Service through its company follows this policy.
2. Permitted Use
2.1 The Service may be used only to run rental property: to keep records of properties, tenants, owners, vendors and money, and to send the documents and notices that go with them, for the properties the Customer's business owns or manages.
3. Personal Data
3.1 The Customer must:
- record only the information its business needs about tenants, applicants, owners and vendors;
- give access to full CNIC, NICOP and passport numbers only to the people who need it; and
- never enter card numbers, card security codes or wallet PINs anywhere in the Service, including in notes and documents.
4. Messages
4.1 Emails and WhatsApp messages may be sent through the Service only to people the Customer's business deals with, about their tenancy, property, application or account.
4.2 The Service must not be used to send advertising or unsolicited bulk messages, or messages that threaten, harass, shame or deceive anyone.
5. Prohibited Conduct
5.1 No one may use the Service to, or attempt to:
- access or change another company's data, or get round the permissions an Administrator sets;
- probe, scan or test the security of the Service without our written permission;
- upload files that contain viruses or other harmful code;
- use bots, crawlers, scrapers, scripts, automated browsers or artificial intelligence agents to open, read, record or work in the Service. The Service is for people, in an ordinary web browser. SaabAI, the assistant built into the Service, is the only exception;
- use SaabAI for anything other than the Customer's property management work, such as personal questions, or try to make it break its rules;
- copy, record or study the Service's screens, wording or workflows to build another product, or to train or feed an artificial intelligence system. The Customer's own records are its own to export at any time;
- send so many requests that the Service slows down for other companies, or otherwise interfere with its operation;
- share one login between several people, or resell or provide access to the Service to anyone else;
- impersonate any person or business, or give false information about who they are;
- store or send content that is unlawful, defamatory, fraudulent or infringes anyone else's rights; or
- commit fraud or do anything else against the law.
6. Automatic Limits
6.1 The Service refuses automated access and limits how many requests each person and each company can make, so that one company cannot slow the Service for others.
6.2 SaabAI refuses questions that are not about the Customer's property management work. A refused question counts against the Plan's SaabAI allowance, and a person who has 5 questions refused in one day is paused from SaabAI for a day.
7. Enforcement
7.1 If we reasonably believe that this policy has been broken, we email the Customer's Administrator to say what is wrong and what to put right, and we may limit or suspend the Customer's company as section 15 of our Terms of Service sets out. A suspended company cannot make changes, but its Administrator can still export its records, unless the law prevents it.
7.2 Serious or repeated breaches may lead to the end of the Agreement under section 16 of our Terms of Service.
8. Reporting Misuse
8.1 To report misuse of the Service, or a security problem, email admin@rentsaab.com. Security reports are handled as our Data Security page describes.
Contact Us
Questions about this page go to admin@rentsaab.com. If you are a tenant, owner or vendor of a company that uses RentSaab, ask that company first, because it decides what it records about you.